Comments on: A tale of two customer support experiences http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/ The Revd Gareth J M Saunders' weblog Thu, 20 Nov 2008 14:25:58 +0000 http://wordpress.org/?v=2.0.11 by: Broccoli Knight http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42206 Wed, 17 Jan 2007 23:52:15 +0000 http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42206 I came here looking for a story about broccoli. As one does. But so far have found this (all-too familiar) story about customer services leaving people feeling devalued. In response, I can only say that I hope nobody coincidentally recommends [name of national car insurance firm] to you. I came here looking for a story about broccoli. As one does. But so far have found this (all-too familiar) story about customer services leaving people feeling devalued. In response, I can only say that I hope nobody coincidentally recommends [name of national car insurance firm] to you.

]]> by: Patrick http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42179 Wed, 17 Jan 2007 13:06:57 +0000 http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42179 I would suggest elephant.co.uk - I've had nothing but brilliant service and great prices from them and that includes two claims, two cars, adding a temporary driver and two changes of address. I would suggest elephant.co.uk - I’ve had nothing but brilliant service and great prices from them and that includes two claims, two cars, adding a temporary driver and two changes of address.

]]> by: David http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42114 Sun, 14 Jan 2007 22:25:25 +0000 http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42114 Tesco for most things seem to be pretty good, they are the "new marks & Spencers" of the supermarket world I have noticed my phone bill going up in the last 12 months due to "hidden" support costs with 0870 numbers - on a point of principal I now use & will contribute to http://www.saynoto0870.co.uk/ Tesco for most things seem to be pretty good, they are the “new marks & Spencers” of the supermarket world

I have noticed my phone bill going up in the last 12 months due to “hidden” support costs with 0870 numbers - on a point of principal I now use & will contribute to http://www.saynoto0870.co.uk/

]]> by: james king http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42112 Sun, 14 Jan 2007 19:34:03 +0000 http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42112 Check out www.cis.co.uk i'm with them. Fairly cheap never had to use them though, thankfully. Check out www.cis.co.uk i’m with them. Fairly cheap never had to use them though, thankfully.

]]> by: Tim http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42111 Sun, 14 Jan 2007 18:56:07 +0000 http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42111 Personally I'm with Admiral; having only had one incident requiring a claim, I wasn't too unhappy with them and they remain the cheapest for me. YMMV. Confused.com would be one way to work out who's cheapest (unlike the AA, they actually *do* check a variety of different insurers; specifically they check insurers using a multiplicity of different *underwriters*, so you don't get half a dozen variations on a theme of "Pru plus £15" etc). And last time I checked Elephant where just "Admiral + £10". Personally I’m with Admiral; having only had one incident requiring a claim, I wasn’t too unhappy with them and they remain the cheapest for me. YMMV.

Confused.com would be one way to work out who’s cheapest (unlike the AA, they actually *do* check a variety of different insurers; specifically they check insurers using a multiplicity of different *underwriters*, so you don’t get half a dozen variations on a theme of “Pru plus £15″ etc).

And last time I checked Elephant where just “Admiral + £10″.

]]> by: Graham http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42098 Sun, 14 Jan 2007 00:34:17 +0000 http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42098 Name and shame, who were the insurars? You name BT in a positive way and what you are saying is factual not exagerated... I've had excellent service from Elephant.co.uk recently, great with dealing with a claim and good renewal quote. I didn't try to move house during this however. Name and shame, who were the insurars? You name BT in a positive way and what you are saying is factual not exagerated…

I’ve had excellent service from Elephant.co.uk recently, great with dealing with a claim and good renewal quote. I didn’t try to move house during this however.

]]> by: the Chef http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42097 Sun, 14 Jan 2007 00:15:49 +0000 http://blog.garethjmsaunders.co.uk/archives/2007/01/13/a-tale-of-two-customer-support-experiences/#comment-42097 Insurance recommendations - do without it. oh wait, that's illegal, right? Oh well. Run the Gauntlet. Live a little. Live a (real) Lotto! Maybe not. Zurich have been good with us...hopefully that's not your current company!! BT - good service, but shame about the price structure. However, it's nice when people get it right. It reminds us why we like to do things right - so that we make other people realise that it's nice when people do things right. and so on. and so on. there's a story idea in there somewhere.... Pay it sideways? Insurance recommendations - do without it. oh wait, that’s illegal, right? Oh well. Run the Gauntlet. Live a little. Live a (real) Lotto!

Maybe not.

Zurich have been good with us…hopefully that’s not your current company!!

BT - good service, but shame about the price structure. However, it’s nice when people get it right. It reminds us why we like to do things right - so that we make other people realise that it’s nice when people do things right. and so on. and so on. there’s a story idea in there somewhere…. Pay it sideways?

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