View from the Potting Shed

Today I’ve had two experiences of customer support: one with a national car insurance firm, the other with a national telecommunications firm.
Customer support experience #1
The first left me feeling frustrated and undervalued as a customer, and the obviously scripted reply of “[name of national car insurance firm] apologise’s for any inconvenience caused”, funnily enough, didn’t […]

Each month, as many readers will know, I’m involved in a Christian youth event called Powerpoint Edinburgh at St Thomas’s, Glasgow Road. The event is great and each month appears to grow bigger and bigger, attracting more than 250 young people a month; I seem to recall that last month there were around 400 […]

Back in the olden days, back when we were living in Edinburgh, we had a fine collection of films on DVD, including arguably the finest movie of 2000, Memento.
Then we loaned it to someone. But we now can’t remember who.
Presumably because we didn’t take the precaution of immediately writing that information on our bodies and […]

Another tag from Mike, and this one’s quite good.
The instructions

Load your whole music collection, and place your music player on shuffle.
Press forward for each question.
Use the song title as the answer to the question.

The questions

What does next year have in store for me?
What’s my love life like?
What do I say when life gets hard?
What song […]

It was nine years ago yesterday that my Dad, Keith John Saunders, died of kidney failure. He died peacefully at home, with my Mum, brother and I by his side. I can’t believe that it was really nine years ago, and yet when I look back at all that has happened since it […]

I’ve been tagged twice in the last couple of weeks by other bloggers (Mother Ruth and Mike) to share with you five things you might not know about me.
Here are a few of my ‘firsts’:

First album: The first album I ever bought was Kings of the Wild Frontier by Adam and the Ants. I remember […]

My first worrying question of 2007: what have I done with my scalpel?
It usually sits in my pen mug on my desk, as I use it for craft-style cutting and trimming of paper, plastic, card, etc. I remember using it while Jane and I were making Christmas presents a couple of weeks ago … […]