Archive for January, 2008

Why is Low higher than High?

Sunday, January 27th, 2008

Low, Normal, High

Not sure why I’ve never noticed this before. When assigning a priority to a Task within Microsoft Outlook 2003 you can click on the priority box and select from a fly-out context-menu one of three options: Low, Normal or High.

But why didn’t the developers adopt a kind of natural mapping approach to the location of these three options?

In other words why not place High at the top (because it’s higher), and Low at the bottom (because it’s lower)?

Like this:

High, Normal, Low

The only reason I can think of is that they presumed that users would select Low more often than High and therefore made the Low option closer to the drop-down button, so users would have a shorter distance for their mouse to travel when selecting that option.

I never use Low, I use Normal most of the time and then occasionally highlight particularly important tasks with High. The current layout confuses me every time I use it.

Initial impressions: Cube Scorpius ST10

Saturday, January 26th, 2008

Black and silver PC with 2 monitors and 5 speakers

Last night I had a proper chance to check out my new PC, a modified Cube247 Scorpius ST10. Here’s a quick review.

If you can’t be bothered to read it all just scroll down to the conclusion.

Packaging (4/5)

The system came neatly packaged in five boxes:

  1. PC case, Windows and drivers CDs and component manuals
  2. Monitor
  3. Monitor
  4. Creative 5.1 speakers
  5. Keyboard, cables, etc.

Everything looked well-packaged and protected, which is what you want.

What I received (4/5)

I promptly checked that everything was in order — to see if I’d received what I’d ordered. All was well until I got to the monitors. There was one VGA-to-DVI adapter missing. They look like this:

VGA to DVI adapter

I telephoned Cube yesterday (Friday) who dropped one into the post; it arrived this morning (Saturday).

Case (3/5)

The case — a Foxconn TLA-570A — looks solid, well built and good quality. It’s just as it looks in the photo (above): black and silver, with four 5.25″ slots (two already filled with DVD drives), one 3.5″ slot for the floppy drive, 2 x USB and audio in/out ports.

It’s nothing special, certainly not the first choice of Custom PC magazine, I would guess! Not as sexy as the Antec Nine Hundred or A+ CS-188AF. But I imagine that it will sit quite happily under my desk keeping my PC components in the right place.

Opening the case up everything looks quite neat, allowing good airflow around shiny bits of metal that start to get really hot when you allow electricity to go racing through its components. One thing that I like is a funnel attached to the inside of the removable case-side that when closed ducts the air from the graphics card directly out of the case.

One disappointment is that while the website states that the PC comes with 12 USB ports there are only 10.

Monitors (4/5)

The two monitors are 19″ TFT models by Hannstar I-INC CY199. The monitor fits neatly into the base, clicking into place to keep it secure.

Besides a standard “kettle flex” power connector there are two data input ports: a D-Sub VGA connector and a DVI-Digital (Single Link) connector.

According to the “standard timing table” in the manual the monitor has a maximum resolution of 1280 x 1024 @ 75 Hz.

The first monitor I tried had one “stuck pixel”, but this was easily fixed by gently tapping the screen or rubbing it with a cloth.

Keyboard and Mouse (4/5)

The keyboard and mouse are good, solid Logitech input devices. They are standard devices with no extra multimedia buttons, but they feel really good to use.

However, I’ll be using my Microsoft Digital Media Pro keyboard and Microsoft Intellimouse Optical mouse.

Speakers (5/5)

The speakers are the Creative Inspire T6100 surround-sound speakers in a 5.1 configuration, that is five satellite speakers and one sub-woofer to handle bass.

Specs are:

  • 8 watts RMS per channel (4 channels)
  • 18 watts RMS centre channel
  • 26 watts RMS subwoofer
  • Frequency Response 40Hz – 20kHz

The satellite speakers plug into the sub-woofer, which connects to both the power cable and the soundcard. An on/off and volume control is built into the right hand front speaker.

So far I’ve only tried out the sub-woofer and front left, centre and right speakers, and they sound great, especially with the Creative X-Fi soundcard.

Drivers and component documentation (5/5)

Something that has impressed me about Cube is that, unlike some of their competitors, they send you the original discs, not just recovery discs. They sent me:

CDs

  • Windows XP Professional SP2 OEM
  • Asus P5N-E SLI motherboard support CD
  • Asus software bundle CD
    • Norton Internet Security 2007
    • Corel Snapfire Plus SE 1.2
    • Intervideo DVD Copy 5 Trial
    • Acrobat Reader
    • DirectX 9.0c
    • Multi-language Installation Guide
  • Asus GeForce 8800GT drivers CD
  • Asus GeForce 8800GT manual CD
  • Creative X-Fi drivers CD (Windows XP)
  • Creative X-Fi drivers CD (Windows Vista)

Manuals

  • Windows XP Professional
  • Asus P5N-E SLI motherboard user guide
  • Asus P5N-E SLI motherboard quick start guide
  • Intel Core 2 Quad processor installation instructions
  • Asus Graphics Card SpeedSetup guide
  • LCD monitor users manuals and warranty cards
  • Creative Inspire T6100 quick start guide and warranty card

The only thing that appears to be missing is any documentation to do with the Creative X-Fi sound card. When I purchased a retail X-Fi card a few years back it certainly came with a quick start guide. Perhaps the OEM version doesn’t and it’s all on CD now.

Retailer documentation (0/5)

There was no documentation from Cube. No invoice, no instructions, nothing.

A telephone call on Friday morning revealed that the invoice would be posted to me separately. Which is fair enough, but a short note at least saying “hello, thanks for buying from Cube if you’ve got any problems then call us and we’ll do our best to answer your query” would have been courteous.

It’s just as well that I know my way around a PC. If this had been my first system then I may have been completely lost trying to work out what connected to what.

Motherboard (4/5)

The motherboard used is the Asus P5N-E SLI, built around the NVIDIA® nForce® 650i SLI™ Northbridge and NVIDIA® nForce® 430i chipsets.

The Scorpius ST10 uses the Intel Core 2 Quad 6600 processor. It’s fast. Custom PC magazine said of it “the Q6600 is one of the best CPUs ever made.”

The motherboard supports the usual host of exciting kit, including

  • 2 x PCI Express x 16 slots
  • 1 x PCI Express x1
  • 2 x PCI 2.2
  • 4 x Serial ATA drives; 1 x External SATA (all 3Gb/s)
  • 4 x IDE drives

All this new technology is great and all, but I still need a good old fashioned serial (COM) port for connecting my Psion.

While there isn’t a serial port on the rear panel there is actually a serial port built into the motherboard (verified by the BIOS, although not mentioned at all in the manual!) … assuming that you can find the correct motherboard header for it; it uses the IDC 10-pin connector. (Lose 1 point — a break-out backplate would have been a welcome addition, as well as information in the manual about it.)

Lindy sell the PC backplate serial adapter for around £6.00; also available Amazon UK.

BIOS (0/5)

The Asus P5N-E SLI motherboard uses the Phoenix AwardBIOS.

Apparently.

I couldn’t get access to it: it was password protected. And if you remember, I didn’t get any documentation from Cube, I don’t have the password. (Lose 5 points!)

I tried a few defaults: password, enter, sesame, cube, cube247, etc. Nothing I tried worked.

Computer Shopper magazine discovered the same thing:

To prevent potentially dangerous tampering, the BIOS is password-protected, although the password can be obtained from Cube’s technical support. (Computer Shopper review of Cube 247 Zeta ST4)

I phoned Cube this morning, but was told that I could only get the password from their Tech Support guys who work Monday – Friday. But why did I want the BIOS password? he asked me. The BIOS has been setup, he said, I didn’t need to change anything. It would violate the warranty, he told me. Which is interesting, because I didn’t actually get any paperwork about the warranty.

“But this is MY PC now,” I said. “So I want the BIOS password.” After all, the customer is always right.

Switching on (3/5)

When I first switched on the PC I had to go through the initial Windows XP registration steps: XP licence key, PC name and network ID, user names, etc. But then as soon as I was into Windows XP I was presented with a couple of drivers still needing installed: network card and (I think) RAID or SATA drivers. Popping the Asus motherboard support CD into the DVD drive seemed to appease its driver-hungry craving and all was well.

I rebooted, and to my surprise had to go through part of the process again. Very odd. (Lose 1 point!)

Then I realised that the Creative X-Fi applications weren’t installed, although the basic drivers appeared to be. That took a few minutes (I’ve done it loads of times on my current machine) but it’s not the sort of thing that an inexperienced computer user might know to do. I suspect that a lot of users would expect it all to be installed and ready to go. (Lose another point!)

That said, one thing that did impress me is that there is absolutely no extraneous software installed. Each time I restore my Lenovo laptop to factory defaults I then have to spend the next 30 minutes uninstalling all the sponsored crap that’s also installed by default.

This is a very clean system when new, which is refreshing and to be commended.

Conclusion (4/5)

All in all, I’m really impressed with this machine. While there were a few niggles (mystery BIOS password, sticky pixel, not all drivers installed out-of-the-box) they weren’t enough to make me think less of this PC or Cube.

I’m now really looking forward to unlocking the BIOS, removing the RAID 0 (stripe) configuration, repartitioning the drives as two independent/standard 500 GB drives, reinstalling Windows XP (on three partitions: general, games-only, video-edit-only) and migrating my data over.

This new PC is way faster and more capable than my current machine — I can now run Battlefield 2 with everything turned up to HIGH, Creative X-Fi sound effects on, Anti-Aliasing at 8x, and a resolution of 1280 x 960 @ 60 Hz and it hardly breaks a sweat!

This should allow me to do some serious gaming, video editing and web development for some time to come.

As for Cube I would certainly recommend them. Their build quality seems to be very good, their customer service has been excellent the few times that I’ve had to call them, and their prices were excellent — there’s no way I could have got this spec of machine by building it myself. But that’s what I tend to do anyway: buy something that is as close to what I want as possible and then tweak it the rest of the way.

Update – Monday 28 January

Customer Service (5/5)

I phoned Cube this morning to ask for the BIOS password. They were (understandably) a little hesitant to give it to me but when I explained that I wanted to add a couple more hard drives to it (for data migration purposes) they gave me the password, which should now let me in.

On of the first things I always do when I get a new system is take a record of the default BIOS settings. Just in case.

Joke

Friday, January 25th, 2008

Black Douglas tartan
Black Douglas tartan — the same tartan as my kilt

An English doctor is being shown around a Scottish hospital. At the end of his visit, he is shown into a ward with a number of patients who show no obvious signs of injury. He goes to examine the first patient he sees, and the man proclaims:

“Fair fa’ yer honest, sonsie face,
Great chieftain o’ the puddin’ race!”

The English doctor, somewhat taken aback, goes to the next patient, and immediately the patient launches into:

“Some hae meat and canna eat,
And some wad eat that want it.”

This continues with the next patient:

“Wee sleekit cow’rin tim’rous beastie,
O what a panic’s in thy breastie!”

“Well,” the English doctor mutters to his Scottish colleague, “I see you saved the psychiatric ward for last.”

“Oh no,” the Scottish doctor corrected him, “this is the serious Burns unit.”

Boom boom! Happy Burns Night tonight!

My new PC arrived, however …

Thursday, January 24th, 2008

Cube247 Scorpius ST10 PC

This afternoon my new PC arrived. The company had said that it would be here before 4:00 pm, and sure enough at 3:56 pm the delivery van pulled up outside and delivered five boxes of shiny new technology.

This evening I unpacked the boxes only to discover that I can’t connect both monitors. Here are the connectors that I have:

Monitor input

  1. VGA (D-Sub)
  2. DVI-D Single Link

Graphics card output (Asus GeForce 8800GT)

  1. DVD-I Dual Link
  2. DVD-I Dual Link
  3. HDTV-out

Cables

  1. VGA (D-Sub) to VGA (D-Sub)
  2. VGA (D-Sub) to VGA (D-Sub)

Converter

  1. VGA (D-Sub) to DVI-I (Bundled with Asus graphics card)

In other words I only have two VGA-to-VGA cables but no VGA outputs on the PC to plug them into. At most I can connect one monitor using the converter but then it won’t be a digital-to-digital connection, which I’m sure will be a faster, sexier connection.

I’ll get on the phone tomorrow to Cube 247 and try to resolve this. A simple oversight, I’m sure. You’d think that if they were selling a dual-monitor system then you’d be able to connect both monitors straight out of the box. Especially if you’re paying over a grand for it.

Update

Friday 25 January 2008

I had a look in graphics card manual after I’d posted this last night and discovered that it reckoned that the graphics card had

  1. VGA (D-Sub)
  2. DVD-I Dual Link
  3. HDTV-out

as well as the VGA-to-DVI converter. That offers one explain why I’m one connector down: the graphics card hardware has been changed but perhaps the PC manufacturer hadn’t fully realised this.

Update #2

I called Cube247 — it was a simple omission, and a second VGA-to-DVI converter will be posted out to me today. That is after all what I’ve paid for.

I’ve also ordered myself two new Belkin Pro DVI-D to DVI-D cables so that I get a better image. (I think that’s how it works!)

Update #3

The second VGA-to-DVI converter arrived the following morning, on Saturday. Great service from Cube247.

I’m so dizzy

Monday, January 21st, 2008

Figure in a maze

In the words of Vic Reeves and The Wonder Stuff:

Dizzy,
I’m so Dizzy, my head is spinning
Like a whirlpool, it never ends
And it’s you [viral labyrinthitis], making it spin
you’re making me dizzy

I appear not to have completely shaken the viral cold nonsense that I’ve been fighting for over two weeks now. On Saturday morning I woke up, stumbled to the top of the stairs and just about tumbled down them. I went promptly back to bed, assuming that I was simply tired.

I was, but that wasn’t the reason for my dizziness. I now appear to have developed some kind of viral labyrinthitis which has left me feeling quite, quite dizzy.

I phoned the GP this morning (Monday). The first appointment I can get is 08:30 on Friday. Ah … what hospitality!

Hopefully I’ll stop walking into things before then. Our study/home-office has a fairly standard width doorway — what, 3 feet or so? Didn’t stop me from walking smack-bang into the architrave this evening. My glasses went flying into the darkness; I seriously thought I’d broken them.

Jane had to come to the rescue and locate them, thankfully they were in one piece, on the carpeted floor. I can’t even see my hand any further away from my face than a few centimetres (like about 10 cm), let alone my feet!!

I’m Dizzy
I’m Dizzy
Like a whirlpool
Dizzy
Dizzy
Dizzy
(Repeat till end)

Update

Tuesday 22 January, 07:45

I woke up this morning with a burning right ear. Oh great! I appear to have a proper ear infection now. I sincerely hope that the GP practice can be a little more accommodating today and see me with very little notice. Otherwise I’m going to be in pain, pain, pain.

I’ve just ordered a new PC

Saturday, January 19th, 2008

Cube 247 Scorpius ST10

I still can’t quite believe it: I’ve just ordered myself a new PC from Cube247.

My current PC has been slowly dying over the last few months. Even after a complete reinstall it falls over during the most mundane of tasks: watching video online, ripping CDs to MP3, erm … checking the time.

It did it again this morning. I complained (again!). Lovely Jane turned to me and said “Just order a new one!” So I did.

Having been pricing it for the last couple of months, and doing a bit of digging around for the right spec, I decided in the end that convenience would take precedence over adventure and I’d just order a complete system rather than build and tweak it myself.

I’d been impressed with the reviews that Cube247 were getting and it turned out to be cheaper too (to buy rather than build) for the kind of spec that I wanted.

I wanted at least an Intel Core 2 Duo E6750, and the recent CPU group review in Custom PC magazine this month helped me to choose. The Intel Core 2 Quad Q6600 scored second in the “Bangs per buck” category (E6750 was first), and 13th in the “Overall” category (E6750 was 17th).

Here’s what I’ve ordered, it’s based on the Cube247 Scorpius ST10:

  • Microsoft Windows XP Professional
  • Intel Core 4 Quad Q6600 Processor
  • 4096MB Corsair DDR II 667 Memory
  • 1000GB SATA II Seagate Data Storage – RAID Stripe
  • NEC 7170 Multi Format DVD/CD ReWriter
  • nVidia GeForce 8800 GT 512MB PCI Express Graphics Card
  • Creative Labs XFi Xtreme Gamer Sound Card
  • Asus P5B-E SLI Motherboard
  • 600w Silent PSU
  • Sony Floppy Disk Drive
  • DVD/CD ROM Drive
  • 2 x 19″ TFT 8ms Flat Panel Screens
  • Logitech Multimedia Keyboard
  • Logitech Optical Mouse
  • Creative Inspire 6100 5.1 Speaker System
  • 10/100/1000 Ethernet LAN
  • 12 x USB2 Ports
  • Firewire

That should be just enough bang-for-buck raw power to allow me to write a couple of websites, surf the ‘net and use Microsoft Word. What do you reckon? ;)

I might even be able to get in a full game of Minesweeper quite comfortably on that setup.

Quite a step up from my current AMD Athlon XP 2800+, 1 GB RAM, ATi Radeon X700. But as you can see from the spec above I’m sticking with Windows XP Professional for now.

It’s worth pointing out too that this is the first time in my desktop PC-buying experience that I’m going for an Intel/Nvidia combination of CPU/graphics card rather than AMD/ATi. Just goes to show that Intel and Nvidia are clearly ahead of the game right now.

All being well, it arrives on Thursday.

The gas hits the fan

Thursday, January 17th, 2008

Blue gas flame

This post is related to this post: Mum’s hassles with British Gas.

I spent this evening writing a carefully worded letter to four people:

  1. Mr Sam Laidlaw, Chief Executive of Centrica plc
  2. Mr Phil Bentley, Managing Director of British Gas
  3. Mr Alastair Buchanan, Chief Executive of Ofgem Scotland
  4. Mrs Rosalie J Saunders

A word of explanation:

  • #1 is the chief executive of Centrica, the company that owns British Gas — the company that’s causing #4 quite a lot of distress
  • #2 is the managing director of British Gas, the company that’s causing #4 a lot of distress, and that is owned by the company that #1 is the chief executive of
  • #3 is the chief executive of Ofgem, the watchdog that tries to make sure that companies such as that run by #2 (which is owned by the company that #1 is chief executive of) don’t screw over kind, law-abiding ladies such as #4
  • #4 is quite distressed because the company that #2 runs (that’s owned by the company that #1 runs) are sending threatening letters demanding that she pay her bills … even though she’s set up a direct debit with them

Actually, I’ll break out of bullet points to further elaborate on this.

Since August, when Mum moved in, she’s had numerous unpleasant and threatening letters from British Gas. Some are addressed to her personally, some simply to “The Occupier” (even though they know that she owns that flat)

Some letters have the correct address and postcode, others don’t. And there have been no fewer than four customer reference numbers!!

It’s as though British Gas’s left hand doesn’t know what its left hand is doing. I’m utterly disgusted by the lack of customer service. And so I’ve written to these people in the hope that it will lead to a resolution of her situation.

I’ve also advised Mum to telephone EnergyWatch and get them involved too.