View from the Potting Shed

This post is related to this post: Mum’s hassles with British Gas.

I spent this evening writing a carefully worded letter to four people:

1. Mr Sam Laidlaw, Chief Executive of Centrica plc
2. Mr Phil Bentley, Managing Director of British Gas
3. Mr Alastair Buchanan, Chief Executive of Ofgem Scotland
4. Mrs Rosalie J Saunders

A word of explanation:

• #1 is the chief executive of Centrica, the company that owns British Gas — the company that’s causing #4 quite a lot of distress
• #2 is the managing director of British Gas, the company that’s causing #4 a lot of distress, and that is owned by the company that #1 is the chief executive of
• #3 is the chief executive of Ofgem, the watchdog that tries to make sure that companies such as that run by #2 (which is owned by the company that #1 is chief executive of) don’t screw over kind, law-abiding ladies such as #4
• #4 is quite distressed because the company that #2 runs (that’s owned by the company that #1 runs) are sending threatening letters demanding that she pay her bills … even though she’s set up a direct debit with them

Actually, I’ll break out of bullet points to further elaborate on this.

Since August, when Mum moved in, she’s had numerous unpleasant and threatening letters from British Gas. Some are addressed to her personally, some simply to “The Occupier” (even though they know that she owns that flat)

Some letters have the correct address and postcode, others don’t. And there have been no fewer than four customer reference numbers!!

It’s as though British Gas’s left hand doesn’t know what its left hand is doing. I’m utterly disgusted by the lack of customer service. And so I’ve written to these people in the hope that it will lead to a resolution of her situation.

I’ve also advised Mum to telephone EnergyWatch and get them involved too.

This entry was posted on Thursday, January 17th, 2008 at 10:01 pm and is filed under General, Family, Politics. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.