View from the Potting Shed

Got home from the carol service last night (more about that in a future post) to discover that we had no telephone or broadband connection: no dial tone.
A quick call to BT Faults (0800 800 151 — omit initial zero if calling from a mobile phone) revealed that the problem lay at the exchange, and […]

This week I learned something important about technical support call centres: they can sometimes be more “call centre” than “technical support”.
Tuesday
On Tuesday I called BT Broadband Support (0845 600 7030) because I was experiencing connection problems (no, really, I was!), which were being manifest in three ways:

My Broadband Talk connection (VoIP phone line) was disconnected.
I […]

Here are the Saunders’ household utility company charts for the week ending Saturday 17 March 2007:
#3 Home Delivery Network Limited

In last place this week, and not strictly a utility company, are Home Delivery Network Limited who delivered my replacement laserjet toner cartridge from Dabs.com.
The package arrived on Wednesday morning in a bright green bag. Inside […]

I enjoyed a quiet and blog-free weekend these last few days, largely because I also experienced a largely internet-free weekend (see previous posts about broadband connection woes for details).
Broadband update
I spent a total of about 3.5 - 4 hours on the phone with various BT support personnel on Friday and Saturday (1.5 hours on Friday, […]

I’ve been having more ‘fun and games’ with BT Broadband, hence my online absence (my offline presence) last night. I’d e-mailed them last week when service started to deteriorate and then magically things cleared up shortly after I’d contacted them, but last night things got much, much worse: connection dropping randomly about every 30 […]

The good news is that BT technical support telephoned me when they said they would. The bad news is that I missed Ross Noble Live on Radio 4 as a result of the call. Oh yeah, and I still have a broadband connection problem.
Here’s what happened. I received the call from someone from BT support, […]

It’s never straight forward, is it?! Less than a week after I thought my PC had bit the dust, my broadband connection is now less stable than a rickety old shack that houses horses.
Every … so often (somewhere between 1 minute and 3.5 hours, so far) the DSL connection will drop on my BT […]