View from the Potting Shed

Today I’ve had two experiences of customer support: one with a national car insurance firm, the other with a national telecommunications firm.
Customer support experience #1
The first left me feeling frustrated and undervalued as a customer, and the obviously scripted reply of “[name of national car insurance firm] apologise’s for any inconvenience caused”, funnily enough, didn’t […]

This is it. By the morning our Telewest Blueyonder broadband internet connection will have been disconnected, and a nice man will be chapping at the door asking kindly for their equipment to be returned.
On the whole, it’s been a good three years living here in Edinburgh. We’ve had our share of fun, we’ve […]

Close-up of Ethernet cables plugged into a router.
I discovered this evening that according to the Telewest Broadband Speed Upgrade page all the Scottish 2Mbps and 4Mbps connections have already been upgraded to 10Mbps.
Except mine, I noticed! I ran a quick Broadband Speed Test and it was still reporting that I was on the 2Mbps […]

BT Broadband Self-Install box, similar to the one that Peter and Dorothy received.
The trouble with BT Broadband Self-Install kits in this family is that what it really means is “Gareth-Install”. Feeling a little brighter this morning I drove down to Jane’s parents and sat behind her Dad’s desk and installed their 2Mb broadband package for […]

I use the DigiGuide application to check what’s on TV and radio (on our 105+ channel package with Telewest. For only £8.99 per year (plus the cost of a £1,000+ PC and my broadband internet connection) I have free access to all the television broadcast information that I could ever dream of. It […]